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We ship almost all orders same or next day, Monday-Friday. We ship via USPS and typically orders take 2-5 days arrive. (But, as you may know, once we drop your package off, shipping times are out of our control.)
You have 30 calendar days to return an item from the date the order was placed. To be eligible for a return, your item must be unused and in the same condition that you received it in and must be in the original packaging.
Shipping costs are non-refundable. Please note that you are responsible for paying for the return shipping costs of your item.
Please note that we cannot accept returns on coffee because it is a perishable item. If we made an error in fulfilling your coffee order, we will, of course, make it right! Just contact us and we’ll get everything sorted.
Contact us with your order number and a photo of the damages caused by shipping and we’ll arrange a replacement and work with you to file a claim with USPS.
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Visit our full FAQ page or send us a note at hello@crema-coffee.com.